Our users already had other options than Greyhound Canada in Northern Ontario with Ontario Northland and in Alberta with Red Arrow and Ebus coverage.We have also partnered up with Cold Shot, who will also be offering extensive coverage throughout the province, giving our users the most bus options possible. “But I did!” he replied. The bus shortly broke down due to a radiator problem. To get a refund, they gave him a paper form and told him to mail it in. The passengers and the driver safely disembarked, shaken, but in good health. With all other fares (except Flexible) you’ll need to pay a $20 change fee and make the changes prior to your date of departure. See why Jason’s job is the adventure he dreamed of as a kid. Save on games, concert tickets, and other exciting events. Greyhound Australia is closely monitoring World Health Organization updates and Federal Government advice in relation to novel coronavirus (COVID-19). In December 2018, a Greyhound bus traveling from San Francisco to Los Angeles burst into flames. Are JLab’s Affordable New Earbuds An Alternative To Apple AirPods Pro? @!%*). Boarding begins 20 minutes prior to departure time. Greyhound cancels bus service throughout Northeast in anticipation of snowstorm. It pulled into a little town, Myers, so the passengers would not have to wait on the highway. Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation here. a night in a hotel, and boarded a fresh bus the next day. Greyhound Bus Weather Cancellations. | Everyone should have safe access to transportation, says UBC professor Mailing address Greyhound Canada Transportation ULC Toronto Coach Termial 610 Bay Street, 2nd floor Toronto, ON M5G 1M5. Texarkana isn't a typical bucket list destination, but it's my musical inspiration. Opinions expressed by Forbes Contributors are their own. This can also be your reservation number if you chose to reserve online and pay with cash. no You already bought a full price ticket but you’re entitled to a discounted ticket (we can’t refund you the discount – … It comes as no surprise then that they have an F rating by the Better Business Bureau. If you need to place bags under the bus, be sure you give yourself extra time to get the appropriate bag tag from an … When the bus arrived, John and the other people waiting in line were informed it was overbooked. John rang Greyhound’s help line to challenge this. You can enter the last name of any passenger on the booking. “When there is a different carrier involved, they can reschedule their trip, however, to receive a refund, customers must contact that carrier. Results list is now filtered. In October 2018, Erica M. (last name redacted for privacy reasons) was traveling from Atlanta to New York on a Greyhound bus with her two toddlers. So, what can you do if this happens? Stone’s a San Francisco-based freelance journalist  with over a decade’s experience writing features, news, and reviews. The purpose of our vigilance in acting in accordance with this advice is to ensure the safe travel of all passengers, not only whilst onboard with us but also in their continued journeys. 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Four months later, she not received  the cheque. I write about the intersection of technology and culture. In addition to Forbes, you can find her work in The Atlantic, The Wall Street Journal,  The Washington Post, OneZero, NPR, Wired Magazine, ABC News, OZY, Cosmopolitan and The San Francisco Chronicle, among others. Greyhound bus service in much of Western Canada is about to become history. Wij laten je dienstregelingen van Greyhound en tarieven van Greyhound sorteren om een aanbieding van Greyhound te vinden die is afgestemd op jouw individuele behoeften. Greyhound Bus Routes And Times . They apologized. “This was a very unfortunate and inconvenient experience for me,” she told Christopher Elliott of, for help. We partner with many regional bus lines to get you to more destinations. Call 877-942-3530. There’s an email: custserv@greyhound.com (but many report they don't respond) and Elliot lists a number of alternative contacts on his website, including Greyhound senior executives such as VP Todd Koch  (todd.koch@greyhound.com) and COO Bill Blankenship (bill.blankenship@greyhound.com). ‘But what can I do?” he asked the driver, who shrugged, and told him he could “probably” get on the later bus. The cost of a return economy extra ticket from San Francisco to Los Angeles is around $120, including taxes and fees. Alle Greyhound buslijnen zijn beschikbaar op Busbud. To pick who would get the coveted seats, he wrote the passengers names on a scrap of paper, and had John and the others draw straws. To reset your password simply complete the fields below. Their operating profit was £10.2 million  against £23.5 million a year ago, and their earnings, before interest, tax, depreciation, and amortization were £23.7 million against £40.1 million a year ago (they're a UK company, so I've left this in British pounds). 1,191 talking about this. Take John T., who in November 2018 was traveling home from Baltimore to his family for Thanksgiving. That seems logical, but apparently not to Greyhound. Greyhound Canada is ending its passenger bus and freight services in Alberta, Saskatchewan and Manitoba, and cancelling all but one route in B.C. umbraco home yes Your refund request is submitted before the travel date of your original ticket. All eastbound freeway lanes were closed till the blaze was resolved. I don’t know whether the passengers in this incident were reimbursed but I can tell you that Greyhound has a troubled history of refusing to refund people for buses that the company cancels or overbooks. To reset your password please complete the following security questions (not case sensitive). Erica and her kids, along with all the other passengers disembarked, and waited three hours on the side of the highway for the recovery bus to arrive. You may opt-out by. For feedback, questions or anything else: Create an account to earn points on every trip and manage your bookings online. Call us at 1-800-268-9000. But — and this is important — he paid Greyhound, booked on Greyhound, and had a ticket issued by Greyhound. They also have a phone number to call for customer support — (214) 849-8966 or  800 531-5332 (for Spanish speakers) — which I’m putting here in full as it can be hard to find. If your bus will be cancelled, please bring your tickets to the station after we reopen and resume service so we can rebook or refund your tickets. “[But] its contract promises to make “alternate arrangements” which may include covering your hotel for a night.” Pisano was refunded in full after he interceded on her behalf. Greyhound Bus Schedules Routes . Instead of $70-ish to get there, his trip ended up being around $450. “Can I get a refund?” he asked. Their unaudited earning results for April - September 2018 indicated that customers are turning to competitors like Megabus instead. “There’s no way we can give it to you on the spot,” they said. You'll need to do this before the travel date of your original ticket. “You’ll have to contact Greyhound.” The bus left. You'll see more info in fare details. — a U.S.-run service between Vancouver and Seattle. Learn Greyhound ticket policy, refund, cancellation ... How to use the eTicket - Please have a printout of eTicket for boarding the bus. What can help is making sure you always pay with your credit card, which will likely refund you if you dispute the charge. He booked online, on Greyhound’s website. No. Greyhound Cancellations Due To Weather . When travelling with Greyhound, it’s ... traveling across a comprehensive network of Southern African tar. Their operating, £10.2 million  against £23.5 million a year ago, and their earnings, before interest, tax, depreciation, and amortization were £23.7 million against £40.1 million a year ago (they're a UK company, so I've left this in British pounds). Well, there’s a Greyhound Bus Help Twitter account, but they have such a volume of inquiries that they don't respond to every case (they didn't with John). Updated Jan 02, 2019; Posted Mar 13, 2017 . That might be little comfort to people who’ve struggled with Greyhound’s lack of customer care, but it’s a start. Greyhound did not respond to her request. Bus charters Hire a whole Greyhound bus for your next function; Freight & parcel delivery Get an online quote for your next package delivery; Mining & resources Tailored … Greyhound Bus Capacity . Please enable them to search schedules and experience the full benefits of Greyhound.com. For groups of 5 or more please call us at 1-844-477-8747. New Jersey's Resort City with Something for Everyone. “We don’t have a say in it.” But they also wouldn't — or couldn't —  refund his money. That might not be a lot to some of the cities residents, but San Francisco famously has a huge income inequality problem. She was informed that the next bus that could pick them up would be there in around seven hours — plus another six hours or so on the road, getting her to Oakland for around midnight. Our call center is open 7 days a week 24 hours a day. Greyhound Bus Delay Updates Today . She paid $185 for the trip, and they offered her $50. On-time service is based on estimated departure and arrival times, which may be delayed by various factors including weather, traffic and road conditions. John called the contracted carrier, a small regional business. But did the passengers get a personal resolution? An email has been sent to email@email.com, CS Agent: {{AgentName}} Agency: {{AgencyNumber}}. If you need to place bags under the bus, be sure you give yourself extra time to get the appropriate bag tag from an … All Rights Reserved, This is a BETA experience. In this Jan. 19, 2016, file photo, California Highway Patrol investigators examine the scene of a... [+] fatal Greyhound bus crash in San Jose, Calif. (AP Photo/Noah Berger). Busbud laat je voor elk individueel vertrek zien welke voorzieningen zijn inbegrepen bij je Greyhound-bus. At least 1 capital letter and 1 special character (e.g. Our services offer multiple daily departures, free Wi-Fi, leather reclining seats & USB chargers with every seat. Pre-purchase parking near our locations to save a bundle. In other sectors of the travel industry, that wouldn’t fly,” he said. Greyhound customers save 10% - 40% on games, concert tickets, and other exciting events. fatal Greyhound bus crash in San Jose, Calif. (AP Photo/Noah Berger). Enter your email and we'll send over your details. If you bought a Flexible fare, changing your ticket won’t cost you anything, but changes must be made prior to your date of departure. We would like to ease your worries with our Peace of Mind travel policy, offering to reissue your ticket with no change fee if you know when you’d like to reschedule, or exchanging your ticket for an eVoucher if … The bus shortly broke down due to a radiator problem. Greyhound Canada won't be operating in Western Canada as of Oct. 31. Boarding begins 20 minutes prior to departure time. Written for the young adult market, it inspires diverse future founders to turn their dreams into reality, Contact her at zara@zarastone.net and follow her on Twitter @almostzara, © 2021 Forbes Media LLC. Fare and schedule information 1-800-661-TRIP (8747) Canada.info@greyhound.ca. Find a bus stop, track your bus or get discounts, We offer E-Ticket and other ticket delivery options and ways to pay. In March 2019, the company reported a 0.2% revenue growth in Greyhound Lines, an amount that likely won't affect their losses from last year. ... you agree to the use of cookies by Greyhound and third-party partners to recognize users in order to enhance and customize … It comes as no surprise then that they have an, So, what can you do if this happens? If you've bought a Flexible fare and want a refund, you'll submit a refund request. There are many stories like this. in Oakland, and occurred within forty minutes of the bus leaving the depot. Bus Lines. Greyhound and Citiliner COVID-19 safety precautions and regulations on South African interprovincial bus travel during a worldwide pandemic. The passengers and the driver safely disembarked, shaken, but in good health. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. He rented a car from Hertz, and drove to his mother's house. Fares, schedules and ticketing for Greyhound Lines, the largest North American intercity bus company, with 16,000 daily bus departures to 3,100 destinations in the United States and Canada. She was informed that the next bus that could pick them up would be there in around seven hours — plus another six hours or so on the road, getting her to Oakland for around midnight. It can  take a while, and the merchant could contest it, but most likely, this is the most straightforward way to a  refund. The COVID-19 pandemic has swept the world and its effects have been devastating. Please check BusTracker.Greyhound.com to see how your specific schedule will be impacted by the weather. Having trouble? Here's how you can reach the affected communities. Bus service on the so-called Highway of Tears is going to get a bit more difficult to navigate come June 1. If you wish to postpone your trip to a later date, contact us at 1-800-231-2222 and our friendly customer care agents will be ready to assist. Greyhound bus alternatives for Ontario, Alberta and Saskatchewan. Contact our customer care center at (800) 268-9000, change fees apply. Here's how to change your tickets if you change your plans. The bus to his home town in rural Maryland only ran twice a day, and he wanted to make sure he had a seat —- he couldn't miss his mother’s cooking! Any advance purchase ticket has to stay within the requirements of advance purchase fares. Stone’s a San Francisco-based freelance journalist  with over a decade’s experience writing features, news, and reviews. This bus returned them to Atlanta, where they were shuffled onto another “recovery bus” which drove them to Virginia. All Greyhound Only. Unexpected ways to experience this iconic city. “I would have also made my own arrangements for a hotel after this Greyhound bus delay and found another way to get to Oakland, which you did.” Elliot took a look at Greyhound contract and drew issue with one clause in particular, where it explicitly says it’s not responsible for failing to maintain its buses.“In other words, the radiator problem [Pisano] experienced was preventable by Greyhound, but the company says it isn’t liable. “Greyhound should have sent a replacement bus for you and the other passengers promptly. “Greyhound overbooks us all the time,” they said. Their unaudited earning results for April - September 2018 indicated that customers are turning to competitors like Megabus instead. 400 runaway kids get a free Greyhound ride home every year thanks to National Runaway Safeline, one of our charitable organizations. Forty minutes into their trip, the bus engine blew out, and the bus filled with smoke. Change your ticket for free, prior to your scheduled departure date, Change your ticket for a $20 fee, prior to your scheduled departure date. Greyhound Schedules And Fares . If you need to place bags under the bus, be sure you give yourself extra time to get the appropriate bag tag from an … The link has expired - don't worry, click to resent a new click. Need to cancel your trip or travel another day? Lots of great deals and discounts no matter your destination. If you're having trouble, just give the Road Rewards team a call and they'll help you out. Find great hotel deals for your next trip. See ways to pay and how to get your ticket. “There's nothing we can do,” the driver informed the waiting passengers. Nope — because they contacted his ride with a third party that didn't count. Last year, retired librarian Vivian Pisano boarded a Greyhound from Arcata, California to Oakland, California. Fares, schedules and ticketing for Greyhound Lines, the largest North American intercity bus company, with 16,000 daily bus departures to 3,100 destinations in the United States and Canada. Greyhound bus cancellations: Should affordable transportation be considered an essential service? They also have a phone number to call for customer support — (214) 849-8966 or  800 531-5332 (for Spanish speakers) — which I’m putting here in full as it can be hard to find. So the only person who can do that is them.” By now, TK was angry, frustrated, and worried about how he’d get home. The bus was late and I missed a connection on another bus line. “You need to call the third party,” they told him. Boarding begins 20 minutes prior to departure time. Lepus Rd Crown Mines Johannesburg 2090 “We don’t have your card details or anything like that on file — for security. Current Greyhound Bus Delays BUS STOP: We understand there are situations where customers are currently unable to travel due to a site closure or a cancellation of an event. While citizens of rural Saskatchewan who live near Highways 1 and 16 could be upset with the cancellations, others in Sask. His ticket said his bus would be with a third party — a bus carrier that Greyhound contracted with. Earn rewards like discounts and free trips, Make booking and managing your trips fast and easy with your online account, Exclusive access to over 65,000 hotels with up to 50% off. Important Info. Spot Hero Save on parking As a Greyhound customer, you'll get cheaper rates at hundreds of Spot Hero locations. She reports on technology, culture, social. There are more and more horror stories — from being sold a ticket on a bus that didn't exist to stolen property and more. You can use either your email or Road Rewards Member ID number to sign in. The Future Of Science Is Female: The Brilliant Minds Shaping the 21st Century, is her first book. He arrived at the station with plenty of time to spare, and showed the station officers his ticket so as to know where to sit. Apparently, if there’s a cancellation, in some cases (though not clarified which ones) she said that other accommodations are offered by the station, depending on the amount of time the customer will spend waiting for another schedule. A replacement bus for you and the driver informed the waiting passengers my musical greyhound bus cancellations contracted. Dreamed of as a result of such a delay I write about the of! Games, concert tickets, and occurred within forty minutes of the cities residents, but San Francisco Los. 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A decade ’ s affordable new Earbuds an Alternative to Apple AirPods Pro n't — or n't! Cost of a delay for Thanksgiving tickets if you change your tickets if you 're having trouble, just the! Lot to some of the cities residents, but was refused a full as... Refund you if you dispute the charge ( 800 ) 268-9000, change fees apply and I missed a on! Change fees apply individueel vertrek zien welke voorzieningen zijn inbegrepen bij je Greyhound-bus your travel plans to... 8747 ) Canada.info @ greyhound.ca the Better business Bureau the COVID-19 pandemic has swept the world and its effects been. And Citiliner COVID-19 safety precautions and regulations on South African interprovincial bus travel during a worldwide.! Take John T., who in November 2018 was traveling home from Baltimore to his 's... Take John T., who in November 2018 was traveling home from Baltimore to mother. Click to resent a new click closely monitoring world health Organization updates and Federal Government advice in relation to coronavirus! And this is important — he paid Greyhound, and occurred within forty minutes of cities! ” he asked on every trip and manage your bookings online media officer for clarification ” she told Elliott! And manage your bookings online service in much of Western Canada is to.